In this section I am going to look at some of the most common problems users have when using e-mail, below are some frequently asked questions: |
Q. Why can't I collect my e-mails when I login into my mailbox?
A. Check you user name is correct and that it is the same as the one given to you when your set up the mailbox. The user name should look something like this "nick-yourdomain-net", basically it is the e-mail address with all the (.) replaced with (-).
Q. I have lost my user name and password for one of my mailboxes, how can I find out what they were
A. E-mail support including your user name and the e-mail address you need the info on and we will e-mail you back with it.
Q. I have set up a mailbox or redirect and it doesn't seem to work
A. It has not been 30 minutes since you set the mailbox up and the server has not updated.