In this section I am going to look at some of the most common problems users have when using domain control, below are some frequently asked questions: |
Q. I have added a domain in domain control and I have pointed it to a directory in my space but when I enter the URL it brings up my htdocs and not the directory
A. Check that the location you have specified in domain control exactly matches the real path to the domain. If this is correct it maybe because the directory was not there when you set the domain up in domain control. If you have just made the directory up you will need to wait 24 hours so our automated system can find it.
Q. I have added a domain in domain control but when I enter the URL in my browser it brings up my old site on my old host
A. The reason for this is that the domain is not pointing towards our name servers, if you have changed the name servers to ours it maybe that not all Internet servers have updated with your new information. To solve this wait 24 hours and it should solve its self.
Q. I have created a sub-domain sub.mydomain.com and I can access it with http://sub.mydomain.com but not http://www.sub.mydomain.com
A. With the way that we set up sub domains you can only access them without the www.